Overview
Our refund and returns policy is valid for 30 days from the date of purchase. Unfortunately, once 30 days have passed, we are unable to provide a full refund or exchange.
To qualify for a return, your item must be unused, in its original condition, and returned in the original packaging.
Additional non-returnable items:
- Electronics
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Partial refunds are granted in specific situations:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
After we receive and inspect your return, we will email you to confirm that your item has been received. We will also notify you whether your refund has been approved or declined.
If your refund is approved, it will be processed promptly, and the credit will be automatically applied to your credit card or original payment method within the specified timeframe.
Late or missing refunds
If you have not received your refund yet, please check your bank account once more.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We replace items only if they are defective or damaged. To exchange an item for the same product, please email us at ModelRailroadStuff.com and send your item to: 720 Southern Heights Dr, Aurora, MO 65605.
If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. After we receive the returned item, a gift certificate will be sent to you by mail.
To return your product, please mail it to: 720 Southern Heights Drive, Aurora, MO 65605
You are responsible for covering the shipping costs when returning your item. Please note that shipping fees are non-refundable. If a refund is issued, the return shipping cost will be deducted from the total amount.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at ModelRailroadStuff.com for questions related to refunds and returns.
Site Terms and Conditions
Shipping Policy
Return Policy
There is a 100% satisfaction guarantee and we will work as hard as we can to make you happy. In some instances, and at our discretion, we may replace an item or may be able to issue you a credit.
Use of images
Unauthorized use of any images, descriptions, or articles is strictly prohibited under copyright law. Unless otherwise stated, all materials on this site—including files, images, text, and data—are the exclusive property of ModelRailroadStuff. You may download, print, or view these materials on your personal device, provided that you do not remove or alter any information, trademark notices, links, or copyright statements.
Site Links
This site includes links to external websites owned and operated by third parties. You acknowledge that we are not responsible for the content or functionality of any linked sites.
Orders
Receiving an electronic or other form of order confirmation does not indicate our acceptance of your order, nor does it confirm our offer to sell. We reserve the right to accept or decline your order at any time after receipt, for any reason. If we are unable to fulfill your order, you will receive a full refund.
We are not liable for any injury, damage or loss incurred in connection with this sale.
These Terms and Conditions will supersede any terms and/or conditions you include with any purchase order, regardless. We reserve the right to make changes to this site and these Terms and Conditions at any time.
If a product is listed at an incorrect price due to a typographical error or inaccurate pricing information from our suppliers, we reserve the right to refuse or cancel any orders placed for that product. This applies regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has already been charged for a canceled order, we will promptly issue a credit to your account for the amount of the incorrect price.
Privacy Policy
We do not rent or sell our customer’s names or email addresses. We keep your personal information private and secure.
We may also use this information to keep in contact with you and inform you of any update about your order. You will be given the opportunity to remove yourself from any mailing list. Send us an email and your information will be deleted.
Our secure servers protect your information using advanced encryption techniques and firewall technology.